Refund policy
Consumer guarantees
1. About this policy
This Returns & Refunds Policy applies to products purchased from Begili Pty Limited (ABN 60 625 960 330), trading as Begili (we, us or our), through outdoorbegili.com.au.
This policy explains our voluntary change-of-mind returns policy and your rights where a product has a problem. It should be read with our Terms & Conditions, Delivery Policy and Warranty Policy.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
2. Change-of-mind returns
In addition to your statutory rights, Begili offers a voluntary 30-day change-of-mind return policy for eligible non-sale products.
To request a change-of-mind return, email sales@begili.com.au within 30 days after delivery. Please include your order number, the product you wish to return and the reason for your request.
|
Change-of-mind return requirement
|
What this means
|
|
Request timeframe
|
You must contact us within 30 days after delivery.
|
|
Product condition
|
The product must be unused, undamaged, complete with included parts and accessories, and in a resalable condition.
|
|
Packaging
|
Original packaging should be retained and used where reasonably possible to protect the product during return transport.
|
|
Return cost
|
You are responsible for arranging and paying return freight or collection costs for a change-of-mind return.
|
|
Approval
|
We may inspect the returned product before approving a refund under this voluntary policy.
|
Because outdoor furniture can be bulky, please do not arrange return transport without first receiving return instructions from us.
3. Change-of-mind exclusions
Our voluntary 30-day change-of-mind policy does not apply to:
•sale or clearance items;
•products that have been used, damaged after delivery, altered or modified;
•products that are incomplete or missing reasonably necessary components; or
•products assembled in a way that makes them not resalable.
These exclusions apply only to voluntary change-of-mind returns. They do not apply if a product is faulty, unsafe, materially different from its description, or otherwise subject to a remedy under the Australian Consumer Law. Sale items have the same statutory consumer-guarantee rights as non-sale items.
4. Faulty, damaged or incorrect products
If you receive a product that is faulty, damaged, unsafe, incorrect, or materially different from its description, please contact us promptly at sales@begili.com.au or 1300 234 454.
Please provide your order number, a clear description of the issue and photographs where reasonably available. We may inspect the product before deciding the appropriate remedy, unless the law provides otherwise.
Under the Australian Consumer Law:
|
Type of problem
|
Your rights and our response
|
|
Major failure
|
You may choose a refund or replacement, or keep the product and seek compensation for the reduction in value where applicable.
|
|
Minor failure
|
We may repair the product within a reasonable time, or provide another remedy required by law.
|
|
Large, heavy or difficult-to-return faulty product
|
We will arrange collection or pay reasonable return costs where required by law.
|
|
Product found not to have a fault after assessment
|
We may charge reasonable collection and inspection costs only if we gave you a reasonable estimate before collection, where permitted by law.
|
We will not require you to deal directly with a manufacturer or importer to obtain a remedy from us.
5. Refund method and timing
Where a refund is approved, we will issue it to the original payment method unless you agree otherwise. Refund timing can depend on your payment provider or financial institution.
For a voluntary change-of-mind return, we will process the approved product-price refund after we receive and inspect the returned product. Original delivery charges and change-of-mind return freight are not refundable, except where required by law or expressly agreed by us in writing.
For a refund required under the Australian Consumer Law, we will provide the refund in accordance with that law. We will not deduct an amount for use of a product where a full refund is required for a major failure.
6. Exchanges
n addition to our voluntary 30-day change-of-mind return policy, Begili may offer an exchange for an eligible non-sale product, subject to the availability of the replacement product.
To request an exchange, contact us at sales@begili.com.au within 30 days after delivery. Please include your order number, the product you wish to return, and the product, colour or configuration you would like instead.
The item being exchanged must meet the same eligibility requirements as a change-of-mind return. It must be unused, undamaged, complete with all included parts and accessories, and in a resalable condition. Original packaging should be retained and used where reasonably possible to protect the product during return transport.
Sale and clearance items are not eligible for a voluntary change-of-mind exchange. These exclusions do not apply where a product is faulty, unsafe, materially different from its description, or otherwise subject to a remedy under the Australian Consumer Law.
Because outdoor furniture can be bulky, do not arrange return transport before receiving exchange instructions from us. You are responsible for arranging and paying the freight or collection cost to return the eligible product and the delivery cost for the replacement product. If the replacement product costs more, you must pay the difference before we dispatch it. If the replacement product costs less, we will refund the difference to the original payment method after the returned item has been received and inspected.
An exchange is subject to stock availability and is confirmed only after we approve the request and receive any applicable payment. If the preferred replacement is unavailable, you may instead request an eligible return under this policy.
7. How to contact us
|
Contact method
|
Details
|
|
Email
|
|
|
Phone
|
1300 234 454
|
|
Website
|
outdoorbegili.com.au |
