Shipping policy
Shipping & Delivery
At Begili, we aim to make your shopping experience as seamless as possible with reliable and efficient shipping services. Here’s everything you need to know about our shipping and delivery process:
1. About this policy
This Delivery Policy applies to purchases from Begili Pty Limited (ABN 60 625 960 330), trading as Begili (we, us or our), through outdoorbegili.com.au.
This policy should be read with our Terms & Conditions, Returns Policy and Warranty Policy. Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
2. Delivery locations
Begili currently delivers only to addresses in:
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State or territory
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Delivery availability
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New South Wales
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Available
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Queensland
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Available
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Victoria
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Available
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Australian Capital Territory
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Available
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We do not currently deliver outside these locations and do not offer international shipping. If you locate outside of those states within Australia and want to purchase our products, then please contact us at sales@begili.com.au to arrange delivery options.
3. Delivery charges
We offer free standard delivery within 50 km of Sydney and Brisbane, subject to delivery-address confirmation at checkout.
For eligible addresses outside those free-delivery areas, the delivery charge will be calculated and clearly shown at checkout before you place your order. You will not be required to pay an undisclosed mandatory delivery charge after placing your order.
If a delivery location is unavailable or a carrier cannot reasonably service the address, we will contact you before accepting or dispatching the order to discuss available options. If we cannot agree on a suitable delivery arrangement, we will cancel the affected order and refund any amount paid for it.
4. Dispatch and delivery timing
We aim to dispatch accepted orders within 3 to 7 business days, subject to stock availability, payment approval, address confirmation and operational capacity. A business day means Monday to Friday, excluding public holidays in New South Wales.
Dispatch time is the time taken to prepare an order for collection by a carrier. It is different from the time the carrier takes to deliver the order. Any delivery date or delivery window shown on the Website or provided by us is an estimate unless we expressly agree otherwise in writing.
If we become aware of a material delay, we will contact you using the details you provided and explain the expected timing and available options. Your rights are not affected if we fail to supply goods by an agreed date or within a reasonable time.
5. Flat-pack furniture and self-installation
Unless a product page expressly states otherwise, Begili furniture is supplied as flat-pack furniture for customer self-installation. Assembly and installation services are not included in the product price or standard delivery service.
Please read the product specifications, carton dimensions, assembly instructions and care/safety information before ordering. You are responsible for arranging safe assembly, suitable tools and any assistance required to move or assemble bulky furniture.
6. Delivery requirements
You must provide a complete and accurate delivery address, current contact details and any relevant access instructions when placing an order. Please tell us about access conditions that may affect delivery, including stairs, restricted parking, gate access, loading-zone restrictions, narrow driveways or other site constraints.
You are responsible for ensuring that the delivery address is safely accessible for the delivery service. Where attendance is reasonably required, please ensure that you or an authorised adult is available to receive the order.
If delivery cannot be completed because the address, contact information or access information you provided is incorrect or inadequate, or because no authorised person is available when required, we may contact you to arrange a further attempt. Any additional redelivery or storage charge will be explained to you before it is charged.
7. Receiving your order
Please inspect the outer cartons and accessible product condition as soon as reasonably possible after delivery. If you notice visible damage, missing cartons or an incorrect product, contact us promptly at sales@begili.com.au or 1300 234 454 and include your order number and photographs where reasonably available.
This request helps us investigate delivery issues quickly. It does not limit your rights under the Australian Consumer Law or our Warranty Policy.
Risk in the goods passes to you when the goods are delivered to the delivery address or collected by you or a person authorised by you. Title in the goods passes only once we have received payment in full.
8. Delivery problems and consumer rights
If your order is damaged, faulty, materially different from its description, or is not delivered as agreed or within a reasonable time, please contact us. We will work with you to provide the appropriate remedy in accordance with the Australian Consumer Law.
For faulty products that are large, heavy or difficult to return, we will arrange collection or pay reasonable return costs where required by law. We will not require you to deal directly with a manufacturer or delivery provider to obtain a remedy from us.
9. Contact us
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Contact method
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Details
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Email
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Phone
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1300 234 454
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Website
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