LUNA Adirondack Chair with Coffee Table

Begili products feature durable, sustainable materials designed for longevity and timeless style. Protecting the outer finish requires adherence to specific maintenance routines.

Care instructions

• Daily cleaning: Wipe surfaces gently with a soft, damp cloth to remove dust and dirt.
• Chemical avoidance: Do not use harsh chemicals or abrasive (scratching) cleaners.
• Moisture control: Eliminate excessive moisture immediately to safeguard the product finish.

Storage and environmental protection

• Sunlight protection: Position the product in a shaded area to prevent ultraviolet (UV) fading.
• Weather shielding: Cover the item with a secure tarp during long periods of non-use.

Important: Consider these environmental factors carefully when choosing the permanent placement for your product.

Warranty

At Begili, we stand behind the quality of our outdoor furniture. Our warranty ensures that you can enjoy peace of mind knowing your products are built to last.

1. Warranty Coverage

• Standard Warranty: All outdoor furniture products come with a 2-year warranty against manufacturing defects.
• Extended Warranty: Certain premium products, such as teak furniture and high-end collections, are eligible for an additional 3 years of warranty coverage.
• Custom Products: Custom-made furniture is covered by the same warranty as our standard products, unless otherwise specified.

2. What’s Covered

• Manufacturing defects in materials or workmanship.
• Rust, corrosion, or breakage of frames due to poor workmanship.
• Issues with the structural integrity of products, such as loose joints or broken components, caused by a defect.

3. What’s Not Covered

• Damage caused by misuse, neglect, or improper handling.
• Natural wear and tear, including fading of fabrics or cushions due to exposure to sunlight and weather conditions.
• Damage resulting from accidents, harsh weather, or external forces (e.g., windstorms, hail).
• Products altered or modified in any way after purchase.
• Products purchased from unauthorized sellers or second-hand goods.

4. How to Claim Warranty

• If you believe your product is defective, please contact our customer service team with the following:Your order number and proof of purchase.Photos of the product showing the defect.A description of the issue.
• Upon receiving your claim, our team will assess the issue and provide you with instructions on how to proceed with the return or replacement process.

5. Warranty Process

• If your warranty claim is approved, we will repair or replace the defective product at no cost to you.
• If a repair is not possible, we will provide a replacement or refund based on the item’s original purchase price.
• The warranty does not cover the cost of shipping for returns or replacements, except in the case of defective or damaged items.

6. Limitation of Liability

• Begili is not responsible for indirect or consequential damages arising from the use of our products.
• Our liability is limited to the repair, replacement, or refund of defective products as described in this warranty.

At Begili, we are committed to providing high-quality outdoor furniture that meets your expectations. If you need any assistance or further information about our warranty policy, feel free to contact us.

At Begili, we aim to make your shopping experience as seamless as possible with reliable and efficient shipping services. Here’s everything you need to know about our shipping and delivery process:

Shipping Coverage: Begili currently delivers only to addresses in:

• New South Wales
• Queensland
• Victoria
• Australian Capital Territory

We do not currently deliver outside these locations and do not offer international shipping. If you locate outside of those states within Australia and want to purchase our products, then please contact us at sales@begili.com.au to arrange delivery options.

Delivery Timeframes: We aim to dispatch accepted orders within 3 to 7 business days. For urgent needs, express shipping options are available upon request.

Shipping Costs: 
Delivery is charged per order and depends on the location of your delivery address in relation to our Sydney or Brisbane warehouse. The charge, including GST, is shown at checkout before you place your order. See our Shipping Policy for details.

Packaging & Handling: All items are carefully packaged to prevent damage during transit. Begili furniture is supplied as flat-pack furniture for customer self-installation. Assembly and installation services are not included in the product price or standard delivery service.

Order Tracking: Once your order is shipped, a tracking number will be provided for real-time updates. You can track your delivery status via our website or the courier’s tracking platform.

Returns & Issues: If your order is damaged, faulty, materially different from its description, or is not delivered as agreed or within a reasonable time, please contact us. We will arrange for a replacement or refund based on our return policy.

At Begili, we prioritize customer satisfaction, ensuring your outdoor furniture arrives in perfect condition and on time. For further inquiries, feel free to contact our support team.